Privacy Policy

– To open an account, We need only Your name, email, and phone number. Address and vehicle details are optional.

– We never collect or store Your card or bank details. Our payment processors handle them directly.

– We do not sell Your personal information or share it with anyone for their own use. It is used internally to run the Service.

– AI cameras on Chargers monitor live and record nothing. Site security cameras record only to a memory card inside the camera, which overwrites itself automatically; no video goes to the cloud or Our servers.

– Face Start is optional. Your selfie and facial template are used only to start Your charging sessions and are never shared.

– To ask about or delete Your data, email Support@qcharge123.com or call (214) 501-0345.

This Privacy Policy explains how QCharge LLC (“QCharge,” “We,” “Us,” or “Our”) collects, uses, and protects personal information when You use QCharge Chargers, the QCharge mobile application (the “App”), and Our website at https://qcharge123.com (the “Website”) (together, the “Service”). It also explains Your privacy rights.

This Privacy Policy is part of, and uses the same defined terms as, Our Terms & Conditions, available on the Website and in the App. QCharge LLC is located at 2550 Pacific Ave 700-800, Dallas, TX 75226, United States.

**2.1 Required to open an Account.**

– Name

– Email address

– Phone number

– Password (stored in encrypted form; We cannot see it)

– A payment method, entered directly with Stripe (We do not receive Your card details)

**2.2 Optional.** You may choose to add the following. The Service works without them.

– Address

– Vehicle information, such as make, model, year, connector type, and license plate

– Face Start selfie, if You opt in (see Section 6)

**2.3 When You contact Us.** If You email or call Us for support, We keep a record of Your message or call notes so We can help You and resolve the issue.

**3.1 Charging session data.** When You use a Charger, We record details of the session, such as the Charger and its location, date, start and end times, duration, energy delivered, Idle Fee time, price applied, and total charged.

**3.2 Transactions and Wallet.** We keep records of Your payments, Wallet top-ups, Wallet Balance, refunds, and Subscriptions, along with the last four digits of the card used.

**3.3 Cameras.** Our locations have AI cameras on Chargers and site security cameras (see Section 6).

**3.4 SMS receipts at Charger payment terminals.** If You pay at a Charger’s payment terminal without the App and choose to receive a receipt by text message, We collect the phone number You enter. We use it only to send that receipt. Message and data rates from Your mobile carrier may apply.

When You use the App or Website, We may automatically collect:

– **Device and technical data,** such as device type, operating system, app version, IP address, and error logs, to keep the Service working and secure.

– **App usage data,** such as the features You use and the sessions You start. We use this data internally only, to maintain and improve the Service. The App does not use third-party analytics tools.

– **Location data.** If You allow it in Your device settings, the App uses Your device’s precise location to show nearby Chargers. Location is used in real time only and is not stored. You can turn this off at any time in Your device settings; You can still search for Chargers manually.

**4.1 App permissions.** For the App to work properly, it asks for Your permission to use:

– **Location,** to show nearby Chargers and confirm You are at a Charger when starting a session;

– **Camera,** to scan codes at Chargers and to take Your Face Start selfie if You opt in; and

– **Push notifications,** to send session alerts, Idle Fee warnings, and receipts.

You can allow or withdraw these permissions at any time in Your device settings. If You turn them off, some App features, such as finding nearby Chargers, starting sessions by code, Face Start, or session alerts, may not work. Turning off push notifications also means You may miss Idle Fee warnings.

We do not collect or store Your full card number, security code, or bank account details. Card and bank details are entered directly into, and stored by, Our payment processors: Stripe, Inc. for App payments (Stripe Privacy Policy), and TSYS (Total System Services) through Wells Fargo Merchant Services for Charger payment terminals. We receive only the last four digits of Your card and the transaction details (amount, date, and status) needed to process payments, issue receipts, and handle refunds.

**6.1 Cameras at Our locations.** We use two kinds of cameras, with signs posted at each location:

– **AI cameras on Chargers** monitor in real time for safety, security, fraud prevention, and Face Start. They do not record, save, or store video, images, or audio of anyone.

– **Site security cameras** record the site 24/7 for safety, security, and investigating accidents or damage. Video is stored only on a memory card inside each camera, never in the cloud or on Our servers, and is automatically recorded over when the card is full. Any recording older than 30 days is deleted, so footage is kept no longer than 30 days. Recordings are reviewed only when needed to investigate an accident, damage, or other incident. We do not sell recordings, and share them only with law enforcement or government authorities that request them with valid legal paperwork, such as a subpoena, warrant, or court order, or as otherwise required by law. Security cameras do not record audio.

**6.2 Face Start is optional.** Face Start lets You start a Charging Session by walking up to a Charger. It requires Your separate, express consent in the App before You enroll, and it is never required to use the Service. Manual activation is always available.

**6.3 What We collect for Face Start and how it works.**

1. You opt in and take a selfie in the App.

2. We store that selfie, and a facial template created from it, with Your Account on QCharge servers.

3. When You approach a Charger, its camera compares the person in front of it with enrolled templates in real time, and unlocks the Charger if it finds a match.

4. If there is no match, nothing happens, and You start the session manually.

No image or facial data from the comparison is saved, for You or for anyone else.

**6.4 How We protect Face Start data.** Your selfie and facial template are used only to recognize You so You can start Charging Sessions. We never sell, lease, trade, or share them, and never use them for advertising, profiling, or any other purpose, except as required by law. They are stored securely with access limited to authorized personnel.

**6.5 Deletion.** We delete Your selfie and facial template when You turn off Face Start or close Your Account, and in any case no later than one year after You last use Face Start. You can withdraw Your consent at any time in the App.

We use personal information only to run Our business and provide the Service, including to:

– create and manage Your Account;

– start, process, and bill Charging Sessions, Idle Fees, Wallet top-ups, and Subscriptions;

– recognize You at Chargers if You use Face Start;

– send receipts, session alerts, Idle Fee warnings, and account and security notices;

– answer support requests and resolve billing questions and disputes;

– keep Chargers, the App, and the Website secure, and prevent fraud and misuse;

– investigate damage to Chargers or property, as described in Our Terms & Conditions;

– maintain and improve the Service, including planning Charger locations using session data; and

– comply with law and enforce Our Terms & Conditions.

We send marketing messages only as described in Section 17.

We do not sell Your personal information, and We do not share it with anyone for their own use. Personal information stays within QCharge, except in these limited cases:

– **Payment processors.** Stripe and TSYS collect Your card details directly from You when You pay; We never pass card details to them. We send them only the payment amount and transaction details needed to complete the charge.

– **Service providers.** Companies that host Our systems or deliver Our emails and text messages process data only on Our behalf, under contracts that prohibit them from using it for any other purpose. Our servers are hosted by Amazon Web Services (AWS). Emails are sent through Google (Google Workspace), and text messages through Twilio.

– **Legal requirements.** We may disclose information when required by law, subpoena, court order, or other valid legal process, or when necessary to protect the safety of any person.

– **Business transfers.** If QCharge is involved in a merger, acquisition, or sale of assets, personal information may be transferred to the new owner, which must continue to protect it as described in this Policy.

– **With Your direction.** We share information when You ask Us to.

We may use aggregated or de-identified data that cannot identify You, such as total energy delivered per location, for any lawful purpose.

– We never sell Your personal information.

– We never share Your personal information for cross-context behavioral (targeted) advertising.

– We never collect or store Your full card number or bank account details.

– We never upload security camera video to the cloud or Our servers, and the AI cameras on Chargers never record at all.

– We never share or sell Face Start data, or use it for anything other than starting Your Charging Sessions.

Our Website uses cookies needed to make it work and keep it secure. We also collect usage analytics on the Website and in Our software, such as pages visited and features used, for Our internal team only, to maintain and improve the Service. These analytics may be provided by Our own software or by analytics services acting on Our behalf, which may use cookies on the Website. You can block or delete cookies in Your browser settings. We do not use advertising cookies or pixels, and analytics data is never sold, shared, or used for advertising. We treat Global Privacy Control (GPC) signals from Your browser as a request not to sell or share Your data. Our Website does not change its behavior in response to “Do Not Track” signals, because We do not track You across other websites.

We keep personal information only as long as needed for the purposes in this Policy, or as required by law.

– **Account information (name, email, phone, optional address and vehicle):** While Your Account is active, reviewed every 5 years; deleted 2 years after Your Account closes.

– **Charging session, transaction, and Wallet records:** 5 years, reviewed every 5 years while Your Account is active; deleted 2 years after Your Account closes, unless tax or accounting law requires keeping them longer.

– **Face Start selfie and facial template:** Until You turn off Face Start or close Your Account, and no later than 1 year after last use.

– **Camera video:** AI cameras: never recorded. Security cameras: stored only on the camera’s memory card and automatically overwritten when full, and deleted after no more than 30 days, unless saved to investigate an incident.

– **Support emails and call notes:** Up to 5 years while Your Account is active; deleted 2 years after Your Account closes.

– **Device and technical logs:** Up to 12 months.

We use reasonable administrative, technical, and physical safeguards, including encryption of data in transit, encrypted password storage, and access limited to authorized personnel who need it for their work. No system is completely secure, so We cannot guarantee absolute security. If a data breach affects Your personal information, We will notify You as required by law.

**13.1 Your rights.** Depending on where You live, You may have the right to:

– know what personal information We have about You and get a copy;

– correct inaccurate information;

– delete Your information;

– withdraw consent, including for Face Start; and

– not be treated differently for using these rights.

You can update most account details yourself in the App, and You can close Your Account at any time.

**13.2 How to make a request.** Email Support@qcharge123.com with “Privacy Request” in the subject line, or call (214) 501-0345. We will confirm receipt within 10 business days and respond within 45 days. We may extend this once by 45 days if needed, and will tell You if We do.

**13.3 Verification.** To protect Your data, We will verify Your identity, usually by confirming details linked to Your Account, before acting on a request.

**13.4 Authorized agents.** You may use an authorized agent to make a request. We will ask for written proof of the agent’s authority and may verify Your identity directly.

**13.5 Appeals.** If We deny Your request, You may appeal by replying to Our decision with “Privacy Appeal” in the subject line. We will respond within 60 days. If You are not satisfied, You may contact Your state attorney general.

**13.6 Records We must keep.** Some information may be kept after a deletion request where the law allows, such as transaction records needed for taxes, accounting, fraud prevention, or resolving disputes.

This section applies to California residents and supplements the rest of this Policy.

**14.1 Categories of personal information.** In the past 12 months, We have collected:

– **Identifiers:** Name, email, phone number (including a phone number entered for an SMS receipt), optional address, account ID, IP address. Source: You; Your device.

– **Commercial information:** Charging sessions, payments, Wallet and Subscription records, last 4 digits of card. Source: Your use of the Service.

– **Internet or electronic activity:** App and Website technical and usage data. Source: Your device.

– **Geolocation:** Precise device location, only with Your permission; used in real time and not stored. Source: Your device.

– **Biometric information:** Face Start selfie and facial template, only if You opt in. Source: You.

– **Audio, electronic, or visual information:** Site security camera video, stored only on the camera’s memory card. Source: Security cameras at Our locations.

– **Other:** Optional vehicle information. Source: You.

We use these categories for the purposes in Section 7 and disclose them only as described in Section 8.

**14.2 No sale or sharing.** We do not sell personal information or share it for cross-context behavioral advertising, and have not done so in the past 12 months. We do not knowingly sell or share the personal information of anyone under 16.

**14.3 Sensitive personal information.** Face Start data, precise location, and account login credentials are sensitive personal information. We use them only to provide the Service You requested, and not to infer characteristics about You.

**14.4 Shine the Light.** We do not disclose personal information to third parties for their own direct marketing purposes.

**14.5 Complaints.** California residents may also contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs.

Texas residents have the rights described in Section 13, including the right to appeal a denied request. We process sensitive data, such as Face Start biometric data and precise location, only with Your consent. We do not sell personal data or use it for targeted advertising. If You are not satisfied with Our response to an appeal, You may contact the Texas Attorney General at texasattorneygeneral.gov.

We do not sell covered information as defined by Nevada law (NRS 603A.340).

**17.1 Service messages.** We send service messages about Your Account and Charging Sessions, such as receipts, session alerts, Idle Fee warnings, and security notices, by email, push notification, or text message. These are part of the Service and cannot be turned off while Your Account is open, except push notifications, which You can manage in Your device settings.

**17.2 Marketing messages.** We send marketing emails or texts only if You opt in. You can unsubscribe at any time using the link in any marketing email, or by replying STOP to any text. Reply HELP for help. Message and data rates may apply.

**17.3 Your phone number.** We never share Your phone number or text message consent with third parties for their marketing.

**17.4 SMS receipts at Charger payment terminals.** If You pay at a Charger’s payment terminal and choose to receive a text message receipt, We use the phone number You enter only to send that receipt. Message and data rates from Your mobile carrier may apply.

The Service is intended only for adults 18 and older, as required by Our Terms & Conditions. We do not knowingly collect personal information from anyone under 18. If You believe a minor has given Us personal information, contact Us at Support@qcharge123.com and We will delete it.

We may update this Privacy Policy from time to time. If a change is material, We will give at least 30 days’ notice by email, in the App, or on the Website before it takes effect. The “Effective Date” at the top shows when this Policy was last updated. We will ask for Your consent before using information in a materially different way than described when it was collected, where the law requires it.

For questions about this Policy or to make a privacy request:

– By email: Support@qcharge123.com (use “Privacy Request” in the subject line for requests)

– By phone: (214) 501-0345

– By mail: QCharge LLC, 2550 Pacific Ave 700-800, Dallas, TX 75226, United States